Position Overview

Sonesta ES Suites Rancho Bernardo is seeking a motivated and experienced Sales Manager to develop new business opportunities, strengthen existing client relationships, and contribute to the hotel's overall revenue performance.

The Sales Manager will be responsible for identifying potential business accounts, generating room revenue, and maintaining a consistent presence within the local business community. This position requires someone who is comfortable working independently, building relationships with decision-makers, and maintaining an organized approach to sales activities.

Our ideal candidate understands the unique needs of extended-stay travelers and knows how to position hotel accommodations as a valuable solution for businesses, organizations, and individuals requiring both short-term and long-term lodging.

Essential Job Functions

Sales & Account Development

Generate new room revenue through proactive prospecting, direct sales efforts, and account development.
Identify and pursue business opportunities with local companies, corporate travel departments, relocation agencies, healthcare organizations, construction companies, and other potential lodging partners.
Establish and maintain relationships with existing accounts to encourage repeat bookings and long-term partnerships.
Prepare proposals, negotiate rates within established guidelines, and follow through on business opportunities.
Conduct scheduled outside sales calls, client appointments, and hotel site inspections.
Respond promptly and professionally to inquiries regarding corporate accounts, extended-stay accommodations, and group reservations.
Identify opportunities to increase business during lower-demand periods.

Market Research & Sales Planning

Maintain knowledge of the Rancho Bernardo market, including local employers, business developments, and competitive hotels.
Research potential accounts and maintain an organized prospecting list.
Develop weekly and monthly sales activities that support established revenue goals.
Review account production and identify opportunities to expand existing business.
Participate in sales strategy discussions with hotel management.

Client Relations & Hotel Coordination

Serve as a primary contact for assigned corporate and group accounts.
Communicate client expectations and special arrangements to the appropriate hotel departments.
Coordinate with Front Desk and Operations teams to ensure a positive guest experience.
Handle client questions and concerns professionally and in a timely manner.
Represent the property at local business functions, networking opportunities, and community events.

Reporting & Administration

Maintain accurate customer profiles, sales activity records, and account information.
Document prospecting efforts, client communications, and follow-up activities in the designated sales system.
Prepare regular sales production updates and activity reports.
Monitor pending proposals and outstanding business opportunities to ensure timely follow-up.
Maintain organized records of negotiated agreements and account correspondence.
Complete assigned administrative responsibilities accurately and within established deadlines.

Qualifications

• Previous experience in hotel sales, outside sales, account management, or business development.
• Hotel sales experience is preferred; extended-stay hotel experience is especially beneficial.
• Demonstrated ability to establish new business relationships and achieve sales objectives.
• Strong verbal and written communication skills.
• Effective negotiation, presentation, and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Familiarity with hotel reservation systems, sales platforms, or customer relationship management software is preferred.
• Proficiency with Microsoft Office applications.
• High school diploma or equivalent required.
• Ability to travel locally for sales appointments and business development activities.

Work Environment & Schedule

This is a full-time, on-property position based at Sonesta ES Suites Rancho Bernardo.

The Sales Manager will regularly interact with hotel guests, corporate clients, local businesses, and hotel team members. The position involves a combination of office responsibilities, telephone prospecting, client appointments, property tours, and outside sales activities.

Occasional evening or weekend availability may be necessary to accommodate client events or business needs.

Sonesta ES Suites Rancho Bernardo provides equal employment opportunities to qualified applicants in accordance with applicable federal, state, and local laws.

The duties listed above are intended to describe the general nature of the position and are not an exhaustive list of all responsibilities.