| Location: | Rancho Cucamonga, CA, USA | Pay Rate: | $19.00 per hour |
| Pay Type: | per hour | Benefits: | Medical, dental, vision, PTO, 40(k), Brand Hotel Discounts |
| Employment Type: | Full Time |
Position Summary:
Towne Place Suites by Marriott Ontario Airport is seeking a dedicated, guest - focused, and experienced Front Desk Supervisor to lead our front office team. The ideal candidate will be responsible for ensuring exceptional guest service, supporting front desk operations, and assisting with staff supervision, training, and daily hotel activities. This role is perfect for an individual with strong leadership skills, hospitality experience, and a passion for creating a memorable guest experience
Key Front Desk Responsibilities
Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.
Handle sensitive information with confidentiality and professionalism.
Supervise front desk operations during assigned shifts.
Coordinate with Housekeeping, Maintenance, and Sales to ensure a seamless guest experience.
Balance Cash drawers and ensure accurate billing and payment processing.
Handle guest requests, complaints, and service recovery with professionalism.
Assist with training, coaching, and motivating front desk associates.
Prepare and review daily reports, shift audits, and operational documentation.
Ensure compliance with Marriott brand standards , hotel policies, and procedures.
Monitor room availability , reservations, check-ins, and check-outs
Required Knowledge, Skills & Abilities:
Front Desk hotel experience required Minimum 1-2 years experience (supervisory preferred)
Strong organization and attention to detail
Ability to balance guest service with administrative work
Comfortable working with PMS and accounting systems
Ability to work flexible schedules, including evenings, weekends and holidays.
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Strong customer service and conflict- resolution skills
What we offer:
Health, dental and vision insurance
Paid time off
401(k)
Marriott Hotel discounts
Career growth and development opportunities
Supportive team culture
If you're passionate about hospitality, enjoy leading others, and are committed to creating exceptional guest experience, we'd love to hear from you. Apply today and become part of the Towne Place Suites By Marriot Ontario Airport Team!
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to membership in any protected class.
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