About the Role:

The Plaza Ambassador is one of the most visible and engaging roles at the historic Hacienda Hotel Old Town. This position combines the warmth of a host, the helpfulness of a bell attendant, the professionalism of a front desk agent, and the versatility of a true hospitality ambassador. Stationed in the heart of our hillside property, the Plaza Ambassador ensures that every guest feels welcomed, supported, and appreciated while maintaining the charm, cleanliness, and beauty of our multi-building property. The Plaza Ambassador assists with arrivals, departures, transportation, room escorts, guest inquiries, and cross-departmental support-embodying WS Management's Outrageous Hospitality in every interaction. The Ambassador models WS Values-Integrity, Respect for All, Empowerment, Kindness, Creativity, and Results Orientation) and supports the Three P Philosophy: People, Profit & Planet by protecting assets, elevating guest satisfaction, maintaining a sparkling environment, and supporting operational efficiency across departments.

Key Responsibilities:

1. Deliver Outrageous Hospitality

Provide a warm, personalized welcome to every guest entering the plaza or lobby area.
Offer local knowledge, property insight, and helpful guidance.
Engage guests with friendliness, proactive support, and enthusiasm.

2. Guest Arrival, Departure & Bell Support

Assist guests with luggage, storing, retrieving, and transporting belongings safely.
Escort guests to rooms across our nine hillside buildings, ensuring a smooth orientation.
Provide umbrellas, directions, and support navigating stairs and pathways.

3. Front Desk & Guest Service Support

Assist with check-ins/outs, room key assistance, reservations, and general inquiries.
Support line flow during peak periods and help resolve guest concerns with care.
Communicate guest issues, special requests, and follow-up needs to leadership.

4. Shuttle Driving & Transportation

Operate the hotel shuttle safely and courteously, transporting guests per schedule or need.
Maintain shuttle cleanliness and follow all transportation safety standards.
Assist guests with loading and unloading items during transport.

5. Plaza Appearance & Cleanliness

Maintain the signature charm of the property's plaza by sweeping, wiping tables, high-dusting, and keeping public spaces sparkling.
Clean exposed windows, doors, railings, and fixtures.
Use the ABC Rule (Always Be Cleaning) at all times.

6. Light Maintenance & Safety Checks

Perform minor tasks such as replacing light bulbs, cleaning spills, and reporting hazards.
Conduct plaza walkthroughs to identify maintenance needs and communicate promptly.
Ensure walkways, stairs, and guest areas remain safe and clutter-free.

7. Cross-Departmental Support

Assist Housekeeping with linen delivery, room checks, or supply transport.
Support Laundry with folding or transport during slow times.
Assist Maintenance by reporting issues and supporting light tasks.
Jump in to help wherever needed to maintain smooth operation.

8. Brand, Safety & WS Standards

Follow hotel and WS safety protocols, emergency procedures, and key control practices.
Uphold brand standards and represent the property with professionalism at all times.
Protect guest privacy and property assets.

Qualifications:

Prior hospitality or guest service experience required; hotel front desk, bell, or driver experience preferred.
Valid driver's license and clean driving record.
Ability to walk, stand, climb stairs, and lift up to 40 lbs. throughout the shift.
Friendly, upbeat personality with excellent communication and problem-solving skills.
A team player with initiative-someone who's not afraid to jump in and help wherever needed.
Available nights, weekends, holidays.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.