Position Summary:

The Host is the first impression of the restaurant and plays a vital role in delivering WS Management's signature Outrageous Hospitality. This position creates a warm, welcoming experience for every guest, manages seating flow, and supports the overall dining operation. The Host ensures accurate wait times, efficient table rotations, and seamless communication between the FOH and BOH teams. The Host models WS core values (Integrity, Respect for All, Kindness, Empowerment, Creativity, and Results Orientation) and helps support the Three P Philosophy: People, Profit & Planet through exceptional service, operational efficiency, and well-organized guest flow.

Key Responsibilities:

1. Deliver Outrageous Hospitality

Greet every guest warmly and positively as they enter the restaurant.
Create a welcoming, attentive atmosphere that makes each arrival memorable.
Offer sincere engagement, anticipate needs, and provide helpful information.

2. Guest Flow & Reservation Management

Manage reservations, walk-ins, and waitlists using approved systems or host procedures.
Provide accurate wait times and communicate updates clearly and professionally.
Coordinate seating assignments to support server balance and table turnover.
Maximize the dining room's efficiency without compromising guest experience.

3. Communication & Team Collaboration

Communicate guest preferences, special needs, and table statuses to servers and leaders.
Notify FOH/BOH teams of large parties, pacing needs, or special requests.
Maintain a smooth flow between kitchen timing, seating patterns, and server sections.

4. Professional Phone & Guest Communication

Answer phones promptly with proper etiquette, handling reservations and inquiries.
Share information about hours, specials, promotions, and restaurant features.
Maintain a professional tone consistent with WS and restaurant standards.

5. Cleanliness, Organization & Presentation

Maintain a clean, organized, and polished host stand at all times.
Assist in keeping entryway, lobby, menus, and dining room areas guest-ready.
Use the ABC Rule (Always Be Cleaning) while managing the flow of guests.

6. Guest Recovery & Service Excellence

Address minor concerns promptly and escalate issues to leadership when necessary.
Support the team in delivering a seamless dining experience from arrival to departure.
Thank guests as they leave and invite them to return.

Skills/Qualifications:

Previous Host/Host or food service experience preferred.
Strong customer service skills with a focus on guest relations.
Excellent communication skills, both verbal and written.
Familiarity with POS systems is a plus.
Experience in hospitality or hotel services is advantageous.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Knowledge of serving etiquette and food safety standards is beneficial.
Strong phone etiquette for handling reservations and inquiries professionally. Join our team as a Host, where your role will be essential in providing outstanding guest experiences!
Available nights, weekends, holidays.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.