About Us

At the Hacienda Hotel in Old Town we are putting together an extraordinary team of people who care about people. We pride ourselves in providing a world-class guest experience and are dedicated to creating memorable stays for our guests.

Job Overview

The Bellman plays a vital role in creating a positive experience for our guests by providing assistance with luggage, guiding guests to their rooms, and ensuring their first and last impressions are positive. As a Bellman, you'll be one of the first faces they see upon arrival and among the last as they leave, so warmth, courtesy, and a sincere desire to serve are imperative.

Responsibilities

• Greet and welcome guests upon arrival, providing a friendly and helpful attitude.
• Assist guests with luggage, including loading and unloading from vehicles and transporting to guest rooms.
• Escort guests to their rooms and provide information on hotel amenities, services, and local attractions.
• Maintain the lobby and front entrance, ensuring it is clean, organized, and ready to greet new guests.
• Provide transportation locally and assist with transportation arrangements.
• Respond to guest inquiries and requests with accurate information and efficiency.
• Collaborate with front desk and other departments to ensure a seamless guest experience.
• Assist in handling guest issues or complaints, pass on information to leadership.

Requirements

• Strong customer service and communication skills.
• Desire to be on the move and proactively assist customers
• Physical ability to lift and carry heavy luggage
• Professional appearance and positive demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Valid driver's license
• Hospitality experience preferred